LIVING YOUR SWEETEST LIFE ON EARTH

FAQs

Product Information

Our chemists draw on their expertise in science and nature to craft powerful skin care and beauty formulations. We only use premium-grade ingredients from around the globe, resulting in clinical-grade products that are safe and reliable.

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All of our skin care products are free from parabens, sulfates, silicones, talc, animal cruelty and vegan. Although these items are made with natural and organic components, they are not certified as all-natural or organic.

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SHIPPING AND RETURN POLICY

Order Confirmation/Tracking
An email confirmation will be sent to you with an order number and summary of your purchase. Once your order has been shipped, you will receive an additional email confirming shipment. This email will include tracking information.

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Order cancellations
If you need to cancel an order once it has been placed, please contact support@sweettierra.com. If the order has not been processed for shipping, we will cancel your order and refund your credit card for the full amount of your purchase. 

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My order shows delivered, where is it? 
With the tracking number provided on your shipping confirmation, please contact your local Post Office or UPS (depending on which carrier delivered your order) for any further delivery details. If you are unable to locate it through the carrier, please email SweetTIERRA at support@sweettierra.com. 

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Returns
We want you to love your SweetTIERRA purchase, so if for any reason you are not completely satisfied with your purchase, please send an email to support@sweettierra.com (Attention: Returns Dept) within 30 days of your purchase, and we will provide you a return/authorization number. Once your return has been received, we will refund your account for the full amount of your purchase, minus shipping. A refund will be issued to the original form of payment within 5-7 business days.

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Return Instructions
Please email at the email address listed above (Attention Returns Dept), include your full name, address, phone number, order number and reason for return.

Products must be returned within 30 days of receipt and must be accompanied by the return authorization number that we send you. Any returns sent to us without a Return Authorization Number cannot be accepted. Return acceptance is at the sole discretion of SweetTIERRA.

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For your protection and to ensure confirmation/prompt delivery, we recommend that returns or exchanges be sent via Fed Ex, UPS or insured Parcel Post, which can be tracked in case of loss. We regret that we do not refund original shipping costs. You will be responsible for paying your own shipping costs when returning a product.

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Damages
If damages have occurred during shipping, please contact us no later than the next day following the arrival of the products. We will arrange to have the damaged product(s) replaced and shipped to you free of charge. Customer service can be contacted at support@sweettierra.com (Attention: Damaged Products).

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I returned my order, where is my refund?
SweetTIERRA will issue a refund within 5-7 business days of receiving and processing your returned order. 

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Where do I ship returns?
Sweettierra LLC
c/o Returns Dept
1968 S. Coast Hwy, Suite 5922
Laguna Beach, CA 92651